Term of services

Carefully, You should read the terms and conditions from Bali Mouse. By purchasing, registering, buying, download you agree to our terms and condition. If you do not agree to this terms we won’t take it personally, but please do not use our product.

1. Who we will do support.

  • We help and support who have registered, use or download our website / Apps.
  • We answer any questions who have registered or had not registered Bali Mouse.

2. What we will do support.

  • We help customers solve problems / issues ( functionality ) that we advertise and not working in the user’s side
  • We help customers do import data
  • We help customers start using the basic steps of Bali Mouse
  • We help customers update to listed the newest version of Bali Mouse

3. Support Time

  • Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Satuday 

4. Where Can You Get a Support

  • We spent most priority to help in our help center. Please, make sure that you’ve studied the Bali Mouse document before submitting a support ticket. We cannot take any responsibility for damages caused by crucial information leaks.
  • You can send us a message via form contact of our profile
  • You can use method sending email for emergencies: info@balimouse.com
  • The method Live-Support, chat and work with us via WA is only for paid-services

5. Disclaimer

  • Please do not forget that all our products and services are provided “as is” without warranties of any kind, including but not limited to implied warranties of merchant ability and fitness for a particular purpose.
  • Refer to Bali Mouse Membership Terms and Conditions 

6. Refund

  • Refund claims can be satisfied only if the Product / Services is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase 
  • Please note that Bali Mouse will verify the validity of the claim before a refund is approved.
  • Refer to Bali Mouse Membership Terms and Conditions 

7. Copyright Information

  • We DO NOT sale and DO NOT include stock photos in Bali Mouse products.
  • We deliver method to import, and you are solely responsible for the use of the photos, clipart, template.